Call Center Metrics for the Health Service System

Published by data.sfgov.org | City of San Francisco | Metadata Last Checked: November 17, 2025 | Last Modified: 2025-11-12

This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).

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Complete Metadata

identifier	https://data.sfgov.org/api/views/qz8r-q5ne
issued	2018-04-18
landingPage	https://data.sfgov.org/d/qz8r-q5ne
theme	[ "Health and Social Services" ]