EMS - Communications Measures

Published by data.austintexas.gov | City of Austin | Metadata Last Checked: October 13, 2025 | Last Modified: 2025-09-30

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance. Data contained in this table comes from several sources: • 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG). • Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse. • MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance. • Performance targets are determined by ATCEMS management.

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Complete Metadata

identifier	https://data.austintexas.gov/api/views/hjne-yn95
issued	2018-03-15
landingPage	https://data.austintexas.gov/d/hjne-yn95
theme	[ "Public Safety" ]